Last Updated: November 2025
Welcome to Moskiya, your trusted source for premium power tools, drill machines, and electrical work kits.
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit or make a purchase from https://moskiya.com.
Moskiya is an e-commerce platform that sells high-quality industrial and home-use electrical tools across Pakistan.
Our website address is: https://moskiya.com
When you interact with our website, we may collect:
Personal Information: Your name, phone number, email, billing/shipping address, and order details.
Payment Information: Processed securely by third-party payment gateways (we never store your credit/debit card details).
Technical Information: Such as your IP address, browser type, and device information.
Cookies and Usage Data: For website analytics, shopping cart memory, and a smoother browsing experience.
We use your information to:
Process and deliver your orders.
Communicate order updates, promotions, or service notifications.
Improve our website, products, and customer experience.
Prevent fraud, ensure security, and comply with legal obligations.
We never sell or rent your personal information to anyone.
Cookies help us remember your preferences and enhance your shopping experience.
You can disable cookies through your browser settings, but some parts of our website may not function properly without them.
Your privacy and security are important to us.
We use SSL encryption, firewalls, and secure hosting to protect your information.
However, no online service is 100% risk-free, so we encourage you to use strong passwords and protect your login details.
We may use trusted third parties (e.g., payment processors, shipping partners, analytics tools) to operate our business efficiently.
These third parties only access your data to perform their specific functions and are obligated to keep it confidential.
We retain customer and order data as long as needed for:
Legal or accounting requirements
Customer support
Warranty and service purposes
You can request deletion of your data anytime by contacting us at support@moskiya.com.
You have the right to:
Access, correct, or delete your personal information.
Opt out of promotional emails and marketing messages.
Request details of the data we hold about you.
To exercise these rights, please email us at support@moskiya.com.
We may update this Privacy Policy occasionally to reflect changes in our business or legal requirements.
The latest version will always be available on https://moskiya.com/privacy-policy.
For questions or concerns about this Privacy Policy, please contact us:
📧 support@moskiya.com
🌐 https://moskiya.com
Last Updated: November 2025
At Moskiya, your satisfaction is our priority. We aim to deliver only the best quality products, but if something doesn’t meet your expectations, we’re here to help.
You can request a return or exchange within 7 days of receiving your order if:
The product is unused, undamaged, and in its original packaging.
All accessories, manuals, and warranty cards are included.
Proof of purchase (order confirmation or invoice) is available.
We cannot accept returns for:
Products that have been used, installed, or damaged after delivery.
Items showing signs of wear, misuse, or electrical tampering.
Custom or special-order items.
If you receive a defective, damaged, or incorrect product, please contact us within 48 hours of delivery.
We will arrange for a replacement or refund at no additional cost to you.
Once we receive your returned item, our team will inspect it.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Shipping costs are non-refundable unless the return is due to our mistake.
Exchanges are available for the same item only, subject to stock availability.
To request an exchange, email support@moskiya.com with your order details.
Customers are responsible for return shipping costs unless the product was defective or incorrect.
We recommend using a trackable courier service for safe delivery.
If you have any questions about returns, exchanges, or refunds, reach out to us:
🌐 https://moskiya.com
Moskiya Power Tools offers durable, high-performance tools built for professionals and DIY users — trusted for quality and reliability.
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